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What You Agree To When You Play with Us

Using 999 Bets means you accept the terms that govern your account, your payments, and how we handle your data.

Account RulesPayment TermsPrivacy & DataJurisdiction AppliesWallet Eligibility
999 Bets What You Agree To When You Play with Us
HOW WE HANDLE YOUR DATA

Data, Security and Your Account Rights

We collect only what we need to run your account and process payments. Your bKash, Nagad, or Rocket number is stored in encrypted form and used only for transaction matching — we never share it with third parties outside of payment processing. You can request a copy of your account data or ask us to delete it by contacting support with your registered email. Account deletion removes your profile but financial records are retained for the period required under applicable regulations.

Encrypted Wallet Storage

Your payment wallet details — bKash, Nagad, Rocket — are encrypted at rest. We use them only to verify deposit and withdrawal ownership, never for marketing or third-party sharing.

Cookie and Tracking Policy

We use session cookies to keep you logged in and analytics cookies to see how the lobby is used. You can limit non-essential cookies in your browser. We do not sell analytics data.

Data Access Requests

Email support from your registered address to request your data export or account deletion. We process deletion requests within 30 days, subject to regulatory retention requirements.

Account Security Steps

Two-factor verification is available on your account settings page. For withdrawals above a set threshold, we require OTP confirmation to your registered mobile number before the transaction clears.

REACH LEGAL SUPPORT

Contact Us About Policy Questions

If you have questions about how our terms apply to your account, a payment hold, or a data request, our support team handles these through three channels. Policy and account queries get a written record — use live chat or email so you have the thread for reference.

Live Chat Available directly from your account dashboard. Fastest path for payment holds, term queries, and account verification questions that need a written record.
Email Support Send policy or data-related questions to our support address. We aim to reply within one business day. Keep your registered email in the from field so we can match your account.
Account Help Center Self-serve answers for common legal queries: wallet eligibility, withdrawal holds, account closure steps, and what to do if your bKash or Nagad transaction is flagged.

What You Actually Want to Know

These are the questions we hear most often about account rules, data, and how our terms work in practice.

Eligibility depends on your local law and region. We do not make a legal determination for you. Check what applies in your area before opening or using an account.

Funds in a suspended account are held pending review. Contact support via live chat or email with your registered details to start the review process and understand the timeline.

Email our support team from your registered address and request a data export. We process these requests within 30 days, in line with applicable data retention rules.

Yes. Request account closure through live chat or email. Financial records are kept for the period required under relevant regulations, but your profile and login access are removed.

Flagged transactions go into a verification hold. We check that the wallet name matches your registered account details. Contact support with your account ID to move the review forward.

We date the current version at the bottom of the terms page. Continuing to use your account after an update means you accept the revised terms. Check that page if you are unsure which version applies.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.